DreamCompass Support

Need a hand with DreamCompass? Find answers to common questions about the Dreamer and Dreamer Manager plans below, or contact us directly — we typically reply within one business day.

Frequently Asked Questions

Quick answers to the most common DreamCompass questions.

About DreamCompass
What is DreamCompass?

DreamCompass is a Dream Management app that helps individuals and teams capture, organize, and pursue personal and professional dreams across 12 dimensions of life. It's the mobile companion to the Trinity One Dream Management methodology featured on The Dream Dividend podcast.

What's the difference between the Dreamer and Dreamer Manager plans?

Dreamer is for individuals — capture your dreams, build action plans, and track progress across the 12 life dimensions.

Dreamer Manager is for leaders, coaches, and certified Dream Managers — everything in Dreamer, plus the ability to manage a roster of dreamers, run 1:1 dream sessions, and view team-level dream insights.

What devices does DreamCompass support?

DreamCompass is available on iPhone and iPad running iOS 16 or later. An Apple Account is required to download the app and manage subscriptions.

Subscriptions & Billing
How do I subscribe to a plan?

Open DreamCompass on your iPhone or iPad, go to Settings → Subscription, and choose either the Dreamer or Dreamer Manager plan. Payment is handled securely through your Apple Account.

How do I cancel my subscription?

All DreamCompass subscriptions are billed through your Apple Account. To cancel:

  1. Open the Settings app on your iPhone or iPad.
  2. Tap your name at the top, then tap Subscriptions.
  3. Tap DreamCompass.
  4. Tap Cancel Subscription.

You'll keep access until the end of your current billing period. For full instructions, see Apple's official guide to managing subscriptions.

How do I restore purchases on a new device?

Open DreamCompass, go to Settings → Subscription, and tap Restore Purchases. Make sure you're signed in with the same Apple Account you used to subscribe originally.

How do I request a refund?

Refunds for App Store and in-app purchases are handled directly by Apple. Visit reportaproblem.apple.com, sign in with your Apple Account, and request a refund for the DreamCompass purchase. If you'd like our help, email us at info@trinityoneconsulting.com and we'll do our best to assist.

Does DreamCompass support Family Sharing?

At this time, DreamCompass subscriptions are tied to the individual Apple Account that subscribed and are not enabled for Family Sharing.

Account & Data
How do I reset my password?

On the sign-in screen, tap Forgot password? and enter the email address associated with your DreamCompass account. We'll email you a secure link to set a new password. If you don't receive it within a few minutes, check your spam folder or contact info@trinityoneconsulting.com.

How do I delete my account and data?

You can delete your account at any time from inside the app: go to Settings → Account → Delete Account. This permanently removes your profile, dreams, and associated data from our servers.

Prefer to do it by email? Send a deletion request to info@trinityoneconsulting.com from the email address on your account and we'll process it within 7 days.

Is my data private?

Yes. Your dreams and personal data belong to you. We don't sell user data, and we use industry-standard encryption in transit and at rest. For full details on what we collect and how it's used, please see our Privacy Policy.

Troubleshooting
The app is crashing or won't load — what should I do?

Try these steps in order:

  1. Force-quit DreamCompass and reopen it.
  2. Make sure you're on the latest version of DreamCompass and iOS.
  3. Restart your iPhone or iPad.
  4. Delete and reinstall the app (your data is tied to your account and will sync back when you sign in).

Still stuck? Email info@trinityoneconsulting.com with a description of the issue, your device model, and your iOS version.

I'm not receiving emails from DreamCompass.

Check your spam or promotions folder first. Add info@trinityoneconsulting.com and noreply@trinityoneconsulting.com to your contacts so future messages land in your inbox. If you still don't see anything, contact us and we'll investigate.

How do I report a bug or suggest a feature?

We love feedback. Email info@trinityoneconsulting.com with the subject line "DreamCompass Feedback" and let us know what you'd love to see.